Policies
Policies & legal information.
How I look after your information, keep the website accessible, handle complaints and meet my professional obligations.
Privacy notice
What personal information I collect, why I need it, who sees it, how long I keep it and your rights.
Cookie policy
This website doesn't use cookies, analytics or advertising trackers. Here's what that means.
Accessibility statement
How this website is designed to work for everyone, what to do if something doesn't, and other formats.
Complaints procedure
How to raise a concern, what I'll do and when, and how to escalate to AAT if it isn't resolved.
Website terms
The rules for using this website, including that its content is general information, not advice.
Professional information
Company details, AAT licence, professional rules, anti-money laundering supervision and insurance.
Need any of these in another format, such as large print or BSL? Email hello@lucindhalawson.co.uk.